Last updated: 20 June 2026
SNEDMUSIC / Snedmusic is a Melbourne music education and creative services business run by John Sneddon / John Sned. This privacy policy explains how SNEDMUSIC handles personal information for Ableton Live courses, music production lessons, mentoring, website enquiries, social media enquiries, and related services.
Information we collect
We may collect personal information that you voluntarily provide when you contact us, enquire about a course or lesson, book a service, ask about payment plans, join a mailing list, or message us through the website, Facebook, Instagram, Messenger, email, or other contact channels.
This may include your name, email address, phone number, social media profile or username, enquiry details, booking details, course or lesson preferences, payment-plan enquiries, and any other information you choose to provide.
How we use your information
We use personal information to respond to enquiries, provide information about Ableton Live courses, music production lessons, mentoring, and related services, manage bookings, discuss payment-plan options, provide customer support, send service updates, and improve our website, advertising, and communications.
If you have opted in or have contacted us about relevant services, we may also send occasional marketing or follow-up messages. You can ask to unsubscribe or stop receiving marketing messages at any time.
Website analytics, advertising, and cookies
Our website may use cookies and similar technologies for basic website functionality, analytics, advertising measurement, and remarketing. These tools may help us understand how people find and use the website and whether our advertising is effective.
We may use tools provided by Google, Meta/Facebook/Instagram, website analytics providers, advertising platforms, and similar services. These providers may collect or receive information from our website and other online interactions, subject to their own privacy policies and settings.
Facebook, Instagram, Messenger, and Meta advertising
If you contact SNEDMUSIC through Facebook, Instagram, Messenger, lead forms, comments, ads, or other Meta services, we may receive the information you provide through those services, such as your name, profile information, username, contact details, message content, and enquiry details.
We may use Meta advertising and messaging tools to respond to enquiries, manage advertising, measure campaign performance, and communicate with people who have interacted with SNEDMUSIC. Meta may also process information according to its own terms and privacy policy.
Third-party providers
We may use trusted third-party providers to help operate the business, including website hosting, email, contact forms, booking tools, payment processors, analytics providers, advertising platforms, Meta, Google, and other business software providers.
These providers may access or process personal information only as needed to provide their services to SNEDMUSIC or as otherwise required by law or their own terms.
Payments
Payments may be processed through third-party payment providers or booking/payment tools. SNEDMUSIC does not store full credit card details. Payment providers handle card and payment information according to their own security and privacy practices.
Selling personal information
SNEDMUSIC does not sell personal information.
Data retention
We keep personal information only for as long as reasonably needed for the purposes described in this policy, including responding to enquiries, providing services, managing business records, complying with legal obligations, resolving disputes, and improving our services.
Some information may be retained in email, website, booking, payment, analytics, or advertising systems for practical business, accounting, security, or legal reasons.
Your rights and choices
You can contact SNEDMUSIC to request access to personal information we hold about you, ask for corrections, request deletion or removal where appropriate, or unsubscribe from marketing communications.
You can also control cookies and advertising preferences through your browser settings, device settings, Google account settings, Meta/Facebook/Instagram settings, and other platform privacy controls.
Security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. No online service can be guaranteed to be completely secure, but we aim to use practical safeguards appropriate for a small music education business.
Contact
For privacy questions, access or correction requests, deletion/removal requests, or marketing unsubscribe requests, please contact SNEDMUSIC through the contact form or contact details available on the SNEDMUSIC website.
